Mathew Anderson's Experience:
Community & PR Manager at Quest OnlineDecember 2008 - Present | Phoenix, Arizona
-- Directed the implementation of marketing and content strategies for the Alganon community. -- Lead a community team consisting of off-site moderators and volunteers -- Designed internal team and community communication policies -- Directed the design and implementation of community content strategies -- Directed community, marketing, and support service efforts -- Determined the features of community in-game database portal tools
Community Manager at ZAM NetworkSeptember 2006 - December 2008 | Appleton, Wisconsin
-- Began at OGaming network that later merged with Allakhazam to form the ZAM network -- Community manager for the Lord of the Rings Online wiki and news portal -- Promoted to managing the Warhammer Online portal team after Lord of the Rings Online -- Built a close relationship with game development teams to encourage exclusive content releases -- Developed several community initiatives to encourage game discussion and fan exclusives
Foreign English Teacher (TEFL) at Center for Teaching and Learning in ChinaJuly 2007 - June 2008 | Shenzhen, China
English teacher for middle school students in Shenzhen, China.
Game Master / TSR for LotRO at Alchemic Dream, LLC.April 2007 - November 2007 | Appleton, Wisconsin
-- Game master for Lord of the Rings Online European community -- Assisted with in-game community events and player quests -- Managed the global technical support forums and related ticket requests
Community Manager at OGaming Network, LLC.February 2004 - September 2006 | Appleton, Wisconsin
- Community manager for a guild hosting service containing hundreds of guilds - Assistant community manager for the EverQuest II and Vanguard portals - Engaged fan sites on cooperative podcasts, interviews, and game articles - Developed several community initiatives to encourage game discussion and fan exclusives
Volunteer Game Master at Sony Online EntertainmentNovember 1999 - June 2006 | Appleton, Wisconsin
One of the initial Game Masters for the EverQuest volunteer guide program. After several years helping with support requests and working with the EverQuest Quest & Events team, responsibilities were expanded to the new EverQuest II program in 2004.
Community Manager at Petroglyph GamesJuly 2009 - Present | Las Vegas, NV
-- Built from the ground up the entire community plan for a major online game -- Coordinate community strategies focusing on all of Petroglyph's products -- Built and lead a community team that included off-site moderators and volunteers -- Develop marketing and content release plans within budget for new game launches -- Design and release regular engaging game updates on all social media sites -- Voice of Petroglyph for marketing and community communications